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Welcome to All Suppliers!

How to Purchase?

Order Guide

    How to find my preferred products?

    Shopping at yumtrade.com is as easy as abc. There are 3 simple steps.

    Step 1: Locate products by clicking on the Products tab from the top navigation. The Products tab displays the Categories (Health, Beauty, Grocery). Click on these categories to see the Sub-category (First Aids, Vitamins & Herbs, Body Care, Household etc.). Click at selection of item groups (Men's Wellness, Women's Wellness, General Vitamins, Facial & Hair Care etc.) available within. Click the item to "View More" and you will see a detailed explanation of the item's features (refer to image 1).

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    (image1)

    Step 2: Type in keyword at Product Search bar. The search bar is located at the top of every display page. Find your favourite or specific items by entering a brand name, an item description, or just type in keywords in the search bar (refer to image 2). Example key-in; wellness, health, vitamins, Vitroman, RootKing and etc. A list of matching items will be displayed that best match your search.

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    (image2)

    Step 3: When you find the items you want to buy, you can click on "Add to Cart" to directly add the item to cart (refer to image 3). You can view or change the contents of your trolley at anytime by clicking on the trolley icon. When you have finished shopping, run through your item list in your trolley and click "Proceed to Checkout" (refer to image 4).

    image3
    (image3)

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    (image4)

    What should I do after "Proceed to Checkout"?

    You will see our login screen.

    If this is your first purchase with yumtrade.com, create your account at "New Customer" box (refer to image 5) to set up your account and key in your information (delivery and recipient address should be exactly as your credit card statement). To update your account details, simply go to "My Account" upon successful login.

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    (image5)

    Fill in the required details for your order, including selecting a delivery date and time and then click "Continue" to proceed. (refer image 6)

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    (image6)

    The next page will show your Order Details (refer to image 7). Check that your order details is correct then click the "Proceed to Payment" button to go next with your payment type.

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    (image7)

    There is a wide variety of products, how do I know what I have selected?

    Just like any supermarket, grocery store or mini-mart, we provide trolleys for your shopping. No more pushing of full loaded trolley or carry loaded and heavy basket.

    Customer's trolley is just display at the right hand corner of the screen. to Image 8).

    When you select and click at the products that you want to buy, your items would automatically be added to your cart. Prices are automatically calculated so you can check your shopping budget. To change the quantity, key in the exact quantity in the box (next to the product) and click update to recalculate the total price. (refer image 8)

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    (image8)

    How do I know if my order is successful or not?

    By submitting your order and payment (PayPal or cash) to us, you are also generating a sales order with your purchase information to us. Immediately, you will receive an e-mail confirmation titled "Order Confirmed" for your submission. This e-mail contains your order number, product details, payment type and delivery schedule.

    If you pay online payment via credit card, you will also receive an instant e-mail notice sent by PayPal, informing you on your successful payment.

    Customer must retain these e-mail or printout a copy for order and payment references or enquiry purposes.

    **Please note that you may not always receive our e-mails due to junk/spam filter that may be in place. If you do not receive any of the mentioned e-mails, please contact us immediately through email or phone.

    What are the methods of payment?

    We offer credit card payment (Visa, MasterCard, Diners Club etc) through PayPal. Simply click on the PayPal icon to proceed with your payment. It is a SSL secured and encrypted site. All credit card details are kept confidential.

    We also offer payment via Cash on Delivery.

    How can I check my order status?

    Your order information is located under "My Account" tab (next to shopping cart) at the top of the page. You may view the status of your order, check the delivery timing and look at which items you have ordered. Login to view. (refer image 9)

    image9
    (image9)

    What if I am looking for a product that YumTrade does not carry?

    The most popular brands in Singapore will be available. However if you cannot find what you are looking for in our online supermarket, simply drop us a mail at yumtrade@gmail.com and include in the product brand and description. We will consider all customer requests and keep you informed once the product is available.

    Need our help?

    If you encounter problems with placing an order online, send us an e-mail or call us at 6899-0100 during office hours (9.00am to 5.00pm). Our friendly colleague will assist you.

Sign up & My Account

    Do I need to register to shop?

    No, it is not necessary to register and shop at YumTrade. You may begin shopping right away. Automatically, you are YumTrade customer once you make your first purchase at YumTrade online supermarket.

    Should I create an account?

    Creating an account makes your shopping more convenient. Your account stores your contact, billing and delivery address, so that you don't have to key-in your information at every purchase. You can enjoy express checkout for payment, track your purchases, be informed on latest promotions, create personal shopping list for a party or for your next shopping with us.

    What can I do in my account?

    You can update your contact information (e-mail, phone numbers); billing and delivery address or change your password. You can also view your purchase history, restore and repeat your past purchases, and quicker shopping with Wish List.

    Can I create an account first and shop next time?

    Yes, of course! All you need to do is fill in your information (address, e-mail and contact number) on the "Register" form, which you can access by clicking on the people icon next to the shopping cart. On your next visit to www.yumtrade.com, simply log in with your e-mail address and your password, and start your online grocery shopping!

    At all time customers' information are kept confidential. Contacts will only be use for order confirmation, delivery purposes, customer services, updates or changes related to online shopping at yumtrade.com, your online grocery and supermarket.

    I forgot my password, can you help?

    If you forgot your password, we can always forward to you by e-mail.

    What is a "Wish List"?

    You can create a list of items that you wish to purchase in your next visit. It is a great help especially if you are planning for a birthday party, house warming, office events on the next month, or festive celebration like Christmas, Chinese New Year, Hari Raya, Deepavali and etc. By creating your list in advance, lets you have more time to do other thing.

    It is also your personal shopping list; a compile list of grocery items to be purchased by a shopper. It also serves as a reminder and checklist during one's shopping. Most shoppers will scribble on a small piece of paper of the items they want to buy before setting off to the supermarkets. Well, we tend to be forgetful and left home without the list. At yumtrade.com, you can prepare this list at finger tips instead of writing down.

    How to create my Wish List?

    First do a login or sign up. On the items that you wish to add to your wishlist, click "View More". Next, click at the "Add to Wishlist" button displayed on each item. Your wishlist will be displayed to show that the item has been added in and that's it! Your list is automatically saved (refer to image 10).

    image10

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    (image10)

    The next time you log in at our site, you may retrieve the wish list at My Account and continue from where you have left off. (refer image 11)

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    (image11)

    Can I amend or select the items in my wish list?

    Yes, you can. When you retrieve your wish list, just click at "Delete" button to remove the unwanted items. Please click the "Add to Cart" button, if you wish to add the item to the trolley. To review the product description, just click the "View" link.

    Can I retrieve my previous purchase as my current purchase?

    Yes, you can as well. Login and go to My Account. Click on "Review previous orders". Browse the particular order number that you want, then under Restore, click "Yes".

    If you want to buy the same items with same quantity on that particular order number, just click at "Proceed to checkout".

    You may change the quantity, delete any items or add new items (go to continue shopping).

Delivery

    What is the minimum order?

    The minimum order is $40.00.

    Do you deliver overseas?

    For international orders delivery, please order at www.yumclick.com

    How soon can I receive my order?

    Upon checkout, you should be prompted to select your desired delivery date and time. Your orders would be delivered on or before your selected delivery date and time.

    Can I return or exchange my orders?

    Exchange of damage item will be sent only when we have received the returned purchases and are subject to stock availability. If damaged item does not have stock available, we will replace by another variant (example of variant are fragrance, colour, flavour) or same price with different brand. We will communicate by email with customers on these matter.

    Can I cancel my orders?

    Once you have made a successful payment, your credit card will be charged and your order is process instantly. By making payment means you have made final decision on order. Once your order is process or shipped we are unable to cancel your order.